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Archive for the ‘Codexx News’ Category

zuppli supplier performance improvement – new video

Monday, September 28th, 2020

We have just released an updated video of our new zuppli cloud service for helping businesses drive improved supplier performance. zuppli utilises a unique ‘two-way’ assessment to encourage collaborative improvement between businesses and their suppliers. zuppli is focused on product-based businesses such as manufacturers, distributors and MRO (maintenance and repair operations.

Currently zuppli is available for demonstration and our initial service is expected to be launched in November. For more information contact Alastair Ross

You can view the video on our Youtube channel here.

10 years since I started Codexx – what have I learned?

Tuesday, August 25th, 2020

Today is the 18 year anniversary of when my consulting business – Codexx Associates Ltd – was incorporated in the UK. I mentioned this to a good friend and he asked me what my thoughts were about it 18 years ago. It prompted me to think about what I’ve learned in those 18 years. So here are 10 things that I’ve learned.

1. Determine the goals for your business – that work for you

Some want to build an empire, others a small-holding – neither is right or wrong. I left my corporate consulting job and started Codexx as I wanted to do interesting, innovative and useful consulting projects, help clients, build a good reputation, keep a good family-work balance and have fun. A smart farm-sized knowledge-based business with no company politics if you like…

2. Have a clear proposition and market

This is one of the toughest tasks. Coming from a consulting career in a big corporate I had lots of experience and thus potential services I could provide. But as a small consultancy you need to focus. A wide portfolio is simply not credible to clients. You need a few service areas that you can focus on, become expert and get known for. Start with areas that you are passionate about and expert in and where there is a ready, profitable and sustained market.

3. Be prepared to change your proposition and market

As our military tell us ‘No plan survives contact with the enemy’ – in this case markets and competition change and your business must adapt if it is to survive and prosper. My original focus sector was Industrial due to my past experience, but I later found a major market in professional service businesses seeking to codify and re-engineer their services. I successfully pivoted Codexx to increase focus in this area. I’m currently working with a partner on a new digital service for supply chain improvement that came out of a consulting project a few years back, when I wondered why we couldn’t do this on the internet…

4. Work to differentiate your offering

In this digital and globalised business world, it is all too easy to find that your offering is being commoditized. There are smart people everywhere, many of them able to deliver a similar service to yours much more cheaply. You need to identify critical areas of your service that clients value and can enable effective differentiation on elements other than price – things like personal relationships, proprietary methods and data (e.g. benchmarking), quality, experience and industry knowledge. You also need to identify lower value services or service elements that you should move out of. It’s an ongoing and dynamic battle to avoid being sucked down the plughole of commoditization.

5. Build your network and create win-win

Codexx is built on an associate model. One of my goals was to have a variable cost consulting model so that I was not spending my time ‘selling the bench’ to cover fixed costs and therefore sometimes providing non-optimum consulting skills to clients. I built a network of experienced consultants and academics that I brought in on Codexx projects to build a team with the skills and expertise needed for client projects. Ensure your associates are also ‘winning’ too. Pay them fairly for their work and treat them with respect; let them benefit from being part of your network.

6. Find good clients and serve them with all your energy and passion

This is simply critical to your business success. Good clients are of course profitable clients, but they are also progressive clients who are open to new ideas, won’t micro-manage you and from whom you can learn from. Unfortunately not all clients will be like this…

7. Build a thick skin

You’ll need this for selling and also working in some clients. What can you do to minimise this unpleasantness? Build a differentiated offering and marketing approach that makes selling less competitive. And work with clients for more than just the money (though this is not always possible in tough times).

8. Be brave and keep challenging the norms

Business consultants are there to change things – to make things better. Many times clients will recognise that improvement is needed. But many times they won’t. With your multi-business, multi-sector experience and awareness of new methods and technologies you can see the possibilities of improvement and new methods that your clients may not. So you will get push-back: ‘That won’t work here’, ‘It’s not practical’, ‘That’s just crazy’. Some sectors are naturally conservative and resistant to change. I found the established paradigm in the legal sector was that you couldn’t have both low cost and high quality – it was one or the other. Successful legal service re-engineering projects broke this paradigm. But it was a constant battle. You have to believe in yourself, use objective evidence, find internal champions, start small and demonstrate success.

9. Keep learning

We live in a time of such change with new methods and technologies constantly emerging. And in your client projects you receive ongoing lessons on different approaches and outcomes – on what works well and doesn’t at all. You need to continue to keep your offerings relevant to client needs and regularly improve them (and yourself) based on your experience. For the last few years I’ve been teaching consulting and innovation to MBA and MSc students. The old maxim ‘to teach you must learn’ is so true! Indeed the more I learn, the more I realise how much more I need to know. So whilst you need to be confident in your abilities as a consultant, don’t forget to keep some humbleness – you can always learn new things and be better.

10. Maintain your perspective

Stress and overwork is the regular bedfellow of many professionals and most small business owners. Sometimes it can all become too much. Your business is important, but you are more important. Don’t forget that.

End point

I hope this is of use to some of you looking to start your own consulting businesses. Of course the nature of learning is that this time next year I’ll have an updated top ten list…

Alastair Ross is Director of Codexx Associates Ltd and also teaches consulting and innovation on MSc and MBA programmes at the University of Southampton Business School. His latest book ‘Thinking about value’ is available on Amazon.

This article was originally published on LinkedIn on 10th July 2020.

Consulting skills at the University of Southampton Business School

Tuesday, November 19th, 2019

Alastair Ross, Director of Codexx, is again delivering the Consulting Skills lecture programme to MSc students at the University of Southampton business school from November 2019 to January 2020. This year there are 206 students signed up for the course. The programme is being delivered in the new Centenary building opened this autumn.

Thinking about value – new book

Monday, June 24th, 2019

A new book to help business improve their effectiveness in product and service innovation has just been published by Alastair Ross, Director of Codexx. ‘Thinking about value’ is a practical workbook for businesses – both large and small – to review and innovate their products or services to better meet customer needs.

The book introduces a new framework for value analysis and innovation – the value table – tested in consulting projects and in MBA teaching over the last 4 years. The model encourages a broader view of value propositions – beyond the typical focus of functionality and price – to better understand and meet customer needs.

50 innovation approaches are discussed in the book, together with plentiful case studies. ‘Thinking about value’ is intended for innovation teams looking to enhance existing or develop new value propositions. It includes detailed approaches for identifying unmet customer needs and developing new product/service/platform concepts to address them.

The book is available as a paperback on Amazon, at a special launch price until the end of July 2019. To view and order Thinking about value, go to Amazon.

If you are interested in ordering large quantities of the book, contact Codexx directly.

Innovation and Consulting to MBA students

Monday, March 25th, 2019

Alastair Ross is teaching innovation and consulting skills on the MBA programme at the University of Southampton Business School this spring – and supporting the programme’s innovation projects in Brazil. Alastair has prevously lectured on innovation and consulting to MSc students at the University of Southampton Business School and the University of Exeter MBA programme.

 

Professional development in an age of uncertainty

Tuesday, March 13th, 2018

Yesterday the University of Exeter Business School presented its report on professional development and the needs of Executive Education in a seminar at the Business School.

‘Executive education in an age of uncertainty’ shared the findings of a study involving nearly 50 business and public sector organisations in the South of England.

Codexx was pleased to be involved in the study as the lead research partner and build on its existing relationship with the Business School by supporting Bill Russell, the Director of Executive Education in this project. 

The report provides insights into the challenges and approaches organisations are taking for professional development in these ‘uncertain’ times – with a combination of Brexit, economic challenges, accelerating technology and new business models. It also identifies key requirements for the providers of Executive Education based on the feedback from organisations in the study interviews and questionnaire.

The report also shares the new degree and executive education services the Business School will be launching from 2018, enabling organisations to make use of the Apprenticeship Levy for Level 6 and Level 7 personnel development.

You can read the report here.

Executive Education in an age of uncertainty

For more information on the Executive Education programmes, contact the University of Exeter Business School here.

 

International SAP Conference for Professional Services – October 2017

Monday, September 11th, 2017

How can Enterprise Systems like SAP enhance the performance of professional service firms? To help answer this question, SAP will be hosting their first international conference for Professional Services in Amsterdam on the 10-1th October 2017.

Alastair Ross, Director of Codexx, will be presenting on the 11th October in a special forum on ‘Driving Successful Innovation in Professional Service Firms’. His presentation will address key aspects such as:

  • Forces for and against change within professional services
  • The need for an holistic approach – People, process and IT
  • Establishing an environment for innovation
  • Re-engineering & automating services delivery – Key success factors.

Further information on the conference and presenters.

Innovating value for global markets – Institute of Export event

Wednesday, June 7th, 2017

Institute of Export logo

Alastair Ross, Director of Codexx, is presenting at the Institute of Export and International Trade event on Thursday 6th July 2017 – ‘Blueprint for Global Britain’ which is being held at the University of Plymouth.

The event is aimed at businesses in the South West of the UK that are working in international trade. The event will examine the issues and opportunities in accessing new markets and the debate will help to shape the future of international trade.

Alastair Ross will present on ‘Innovating product and service value for global markets‘. His presentation will show how businesses can optimise their product or service proposition for different international markets by assessing the value requirements of users and how they vary by market and geography and then tuning their offering – or providing suitable support services – accordingly. The presentation shares learning based on Codexx innovation projects and makes use of the Value Table model.

For more information on the event: Blueprint for a global Britain.

New videos – value-based innovation & behavioural change

Tuesday, April 25th, 2017

Front page 5
New videos have been added to the our YouTube channel ‘Business Innovator’. The Business Innovator channel is our channel for sharing innovation approaches and our professional experience with a wide community of businesses, change agents and students.

Videos are intentionally short – to provide interest and insights within ‘bite-sized’ chunks.

Latest videos include:

Thinking about value and how to innovate it

The importance of behavioural change in business transformation

Why not take a look –  we hope you find them useful – and we welcome any comments!

 

New innovation videos

Tuesday, March 14th, 2017

Screen shot at beginningTwo new videos have been added to the our YouTube channel ‘Business Innovator’. The Business Innovator channel is our new channel for sharing innovation approaches and our professional experience with a wide community of businesses, change agents and students. Our videos will be intentionally short – to provide interest and insights within ‘bite-sized’ chunks.

The first new video introduces business innovation as a ‘journey to value’ and explains how innovation mastery comes from the application of an holistic and systematic approach to innovation within a business. Watch video here.

The second video looks at innovating service design and delivery in Professional Service firms and identifies 5 key success factors, based on Codexx project experience. Watch video here.

We hope you find them useful – and we look forward to your comments.

Let us know areas you would like us to cover in future videos.

Energizing Change

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