Process innovation – be it in internal support processes or client-facing services is a key opportunity area for professional services firms such as lawyers, accountants and management consultants to transform their efficiency and the value they provide clients. This is typically a challenge for these firms as process thinking and process management are not present to the same degree that they are in industrial businesses.
A key foundation for effective process management is in establishing a framework for process management, process performance monitoring and improvement. The Knowledge Management (KM) function within a professional services firm can have a key role in enabling this to happen. Alastair Ross, Director of Codexx, has recently had a series of two articles on this important topic published by the KM Institute on their website. The links to the articles are below:
