Codexx launch a new solution: Structured Service Development
Complex services for a more demanding world
Businesses providing complex or ‘knowledge intensive’ services – such as law firms, accountants, management consultants, R&D organisations and specialist advisors – are facing increasing business pressures. They need to design new services that meet ever increasing client demands in:
- What is delivered – new functionality to meet new client requirements
- The way it is delivered – making use of the internet as part of delivery
- The form in which it is delivered – to fit clients’ own business processes
- How well is it delivered – meeting explicit quality and regulatory requirements
- The price of the service – more for less and increasingly at a fixed price
And the increasing level of competition (including new local and global rivals) mean that doing this profitably is often a challenge. The ‘old ways’ of developing services – informal and often ad hoc – that worked in the past will not be good enough in the future. Service businesses need to take a leaf out of the manufacturers’ cookbook for developing new products and create a new more structured and cohesive approach for developing complex services.
To help clients in developing new services in today’s challenging business environment, Codexx has launched a new solution: ‘Structured Service Development‘ which is based on our work in complex services over the past 15 years where we have developed or re-engineered more than 25 services in multiple sectors including: legal, financial, consulting, environmental and industrial. For more information on this service read the solution flyer: Designing complex services – new Codexx offering – May 2016.
If you would like to discuss how Codexx could support you in the development of new services, the re-engineering of existing services or in improving the management of service delivery, contact us.
