Transform your service efficiency and value

Smarter Working is our results-focused re-engineering approach, based on over 20 years experience in re-engineering services and business processes in knowledge-intensive work such as professional services, R&D and production support.

Smarter Working tackles the problem of uncompetitive performance by examining services / processes in a systematic and challenging way, determining client requirements, analysing the way the service is performed today and then designing and implementing a significantly better way of delivering it – that strips out cost and improves value and service experience to clients.

Key elements of Smarter Working include:

• A collaborative approach with a core team of your people
• Mapping the current service and understanding client needs
• Challenging the current way of doing things – using Lean thinking
• Identifying opportunities for cost reduction and value improvement
• Designing a much improved service – the ‘TO-BE’
• Supporting you in implementing the new service

Experience

We have proven success in re-engineering over 30 services and processes for both service and industrial businesses. Our projects have generated cost reductions typically between 25-50% whilst improving quality and value . Our approach is systematic, collaborative and employs best practices such as Lean, Value Analysis and Service Redesign.

Interested in dramatically improving service performance? Call us to find out more.